GRACE KARIN FAQ

Frequently Asked Questions (FAQs)

Return & Refund Policy

Q1: What is the return policy at GRACE KARIN?

A1: At GRACE KARIN, we strive to provide you with a seamless shopping experience. If you encounter any issues with your order, please contact us at support@gracekarin.com for assistance.

Q2: Do you offer free returns or exchanges for quality issues?

A2: Yes, we offer a 14-day free return and a 30-day free exchange for items with quality problems. Please contact our support team at support@gracekarin.com to initiate the process. Refunds do not include shipping fees if the shipping process has been completed.

Q3: What happens if I receive a damaged item or the wrong item is fulfilled?

A3: If your item arrives damaged or the wrong item is fulfilled, contact us at support@gracekarin.com within 30 days of delivery. We will provide a free exchange or a full refund.

Q4: Are alterations covered for fit issues?

A4: Fit issues, unlike wrong sizes, are usually not caused by the seller. However, we will cover a partial alteration cost at a local tailor shop (up to 20% of the product paid price).

Q5: What if an item becomes out of stock after I place an order?

A5: In rare cases of items becoming out of stock post-order, we may offer a full or partial refund. Our support team will notify you promptly and work with you to find a suitable solution.

Q6: Can I return items purchased during a clearance sale?

A6: No, clearance sale items are final and not eligible for returns or refunds. Exchanges are possible for defective or damaged clearance sale items within 30 days of receiving your order.

Q7: Are used or washed items returnable?

A7: We encourage customers not to return used or washed items due to sustainability reasons. Contact us at support@gracekarin.com for personalized assistance and guidance.

Shipping Information

Q8: What are your shipping rates?

A8: Our shipping rates vary based on the order amount and destination. Please refer to our detailed shipping rates for Expedited and Standard shipping on our website.

Q9: How long does Expedited Shipping take?

A9: Expedited Shipping is estimated to take 8-14 days. Standard Shipping may take 8-15 business days or 15-30 business days, depending on the region.

Q10: Is there free shipping available?

A10: Free shipping is automatically applied for orders that meet specified conditions. For more information or specific inquiries, contact our customer support at support@gracekarin.com.

Q11: Can I get more information about shipping to remote areas or regions?

A11: Certainly! Shipping rates for remote areas and regions are outlined in our shipping information. Feel free to contact our customer support for further details.